Pet Boarding Help - Frequently Asked Questions
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What vaccinations will my pet require?
We require a current C5 Vaccine (at least 2 weeks prior if they are overdue) We require your pets’ vaccination certificate on arrival or prior. If your pets’ paperwork says C3 & KC, this is equivalent to a C5.
Do you offer tours of your facility?
YES! Please contact us to arrange a tour!
Do you provide a pick up & delivery service?
We do offer a pick up & delivery service within a certain distance. Please feel free to contact us.
Can you give my pet its required medication?
Yes. We are happy to accommodate pets requiring medication, the medication must have the original precription label and you must give clear instructions.
Do you allow check in or check out outside of normal opening times?
Yes, please feel free to contact us.
What is Canine Cough?
Even in the most hygienic, well ventilated, spacious kennels the possibility of a dog acquiring Canine Cough exists. Canine Cough can be acquired from any dog, whether it be your neighbours, a dog in the park or your best friends. It can even be acquired while at the vets. The C5 vaccination does not cover every strand of canine cough. It is similar to receiving a flu shot – You may still contract the virus.
What is peak pricing?
Peak Period/Public & School Holiday Please note booking during these periods will incur an additional each day per pet. Payments for bookings during these periods will be required upfront as we get booked out months in advance.
What are your dog sizes?
Small to medium size as followed *Any pets below 10kgs will be classed as small pets / 10-25kgs classed as medium sized.
If you are unsure, please get in touch as we may not take certain breeds of dogs unless they are desexed & have a social temperament.
What is your standard boarding times?
Standard boarding fee is for 24 hours care.
Late checkout fee for stays over 24 hours.
Peak period surcharges may be applied.